Help center
Clear answers for every part of the call experience.
Learn the operating model, then contact a real person when your question is specific to your account.Build your first IVR
Choose a provider, create a guided draft, test every keypress, and save a version.
Read article AudioScripts, recordings, and premium voice
Coordinate manual scripts, AI alternatives, dictation, MP3/WAV uploads, and exact filenames.
Read article ProvidersProvider connections and exports
Understand what Press1 can automate and what remains tenant-specific.
Read article SecurityPayments, identity, and protected data
Design secure handoffs without collecting card or identity digits in Press1.
Read article MessagingSMS and shared voicemail
Plan registrations, inbox ownership, co-recipients, notifications, and retention.
Read article AdministrationTeam roles and invitations
Give owners, admins, editors, and viewers the least access they need.
Read article BillingTrials, plans, and Stripe billing
Understand the free evaluation, plan limits, checkout, invoices, and cancellation.
Read articleStill need help?
Send the Press1 support team the exact page, provider, and result you expected.